Frequently Asked Questions ?

Trying anything new can be scary at times, even therapy! That feeling is normal and accepted. If you have never been to therapy here are a few things to expect: • The first session is to meet your therapist, discuss client consent information, and explore your presenting concern and goals. • It is important to manage expectations out of therapy because as much as there is work to be accomplished inside the session, there is just as much (or more) to complete outside of the session. Think of it this way: During 1 month, you may see your therapist weekly, which equals 4 hours total. However, you will be living your life outside of therapy for a total of 480 hours (if you get 8 hours of sleep each night). Therefore, most of your time is living outside of the therapeutic space and our goal at Contigo Counselling Inc. is to help you develop skills and practices you can use during that time.

Currently, Contigo Counselling offers therapy from our Certified Canadian Counsellor (C.C.C) Tiffanie Leal. To learn more about her visit the about page below:

Currently, Contigo Counselling Inc. offers individual and couples' therapy. Please refer to the services page for more information. Should a situation arise in which you require family therapy in combination with individual and/or couples therapy, appropriate recommendations and referrals will be provided.

At Contigo Counselling Inc. we know it's important to understand the difference. • A Certified Canadian Counsellor (CCC) is certified by the Canadian Counselling and Psychotherapy Association (CCPA) with a master's degree in counselling or a related field, and extensive training. CCCs provide therapy and practical solutions for mental and emotional well-being. • A Psychologist can have either a masters or doctoral degree (Ph.D. or Psy.D.) in psychology, and is registered with a provincial regulatory body. They perform clinical assessments, diagnose mental health disorders, offer therapy, and conduct psychological tests, covering a broader clinical and research scope. Both professionals are skilled in improving mental health. Your choice depends on your needs, desired therapy, and qualifications. At Contigo Counselling, our goal is to connect you with the right professional for your wellness journey!

Here at Contigo Counselling, we provide services to individuals struggling with anxiety, depression, trauma, ADHD, sex and intimacy, and couples counselling. Our Certified Canadian Counsellor Tiffanie has a passion for helping people develop tangible skills that can be used outside of the therapeutic space and will carry you forward wherever life takes you. That being said she is also passionate helping those process various stages of grief and trauma and depending on your goals, will curate a treatment plan that works best for you, your presenting concern, and your lifestyle. Please feel free to email info@contigocounselling.com (info@contigocounselling.com)for more information if required or book a free 15-minutes consultation. Free Consultation https://www.wix.app/bookings/1158e750-6c1d-4910-a72d-1c7e04368a7a/service/d63359c1-bdbc-49e4-ba8f-af2407b31226/details?d=undefined/service-page/free-consultation

Why a person needs therapy varies, and truly, there is not one simple answer. Your autonomy and consent to therapy is extremely valuable and I am happy to discuss more over a free consultation! Free Consultation https://www.wix.app/bookings/1158e750-6c1d-4910-a72d-1c7e04368a7a/service/d63359c1-bdbc-49e4-ba8f-af2407b31226/details?d=undefined/service-page/free-consultation

Currently, Contigo Counselling Inc. provides therapy to individuals who are 18 years of age or older. This age requirement includes couples therapy and will require both parties to be 18+ at the time of booking your first session. Appropriate recommendations and referrals will be provided for child and youth therapy.

Each individual 50-minute therapy session is $200CAD. Each couples 60-minute therapy session is $350CAD. Each 30-minute consultation for new clients is free! $0 If you have insurance coverage, you may claim this amount using the information provided to you in your receipt that will be sent to you via email after your session. *Please note that it is important to check your insurance coverage first to understand your coverage*

How many session you need will vary by a number of factors including presenting concern, time management, completion of "homework or tasks" outside of the therapy session etc. Please contact us at info@contigocounselling.com (info@contigocounselling.com)or you can book a 30-minute free consultation to learn more. Free Consultation https://www.wix.app/bookings/1158e750-6c1d-4910-a72d-1c7e04368a7a/service/684aef6d-3daf-4530-bba9-542e72ac6427/details?d=https://www.contigocounselling.com/service-page/free-consultation-1

Insurance coverage varies. It is important to check your insurance plan coverage for Certified Canadian Counsellor allotment. You can do this by either by checking your coverage information, online, via mobile app, or calling your insurance provider. *Please note that Contigo Counselling Inc. will not be held liable regarding the policies lined out in your specific insurance coverage. Please contact your insurance company at your own convenience for the most accurate information*

No. Currently Contigo Counselling does not offer direct billing and any amounts owed are to be paid at the end of session and claimed through your insurance provider after your session. Typically, the amounts are reimbursed within 1-3 business days. However, please confirm all information with your insurance provider.

Some of the most common insurance providers offer coverage for Certified Canadian Counsellors (C.C.C.) such as: • Blue Cross • Equitable Life • Green Shield • Sun Life • Manulife. *It is extremely important to check your specific coverage as there are different types of plans and coverage varies. Please reach out to your insurance provider for the most accurate information.*

Currently, we accept: • Visa, • Mastercard, • Debit Visa • etransfer to info@contigocounselling.com (info@contigocounselling.com). Once you have booked your appointment, you will receive an email to fill out the consent form and place your payment information on file . If you are ensure if your payment method will be accepted, please email info@contigocounselling.com (info@contigocounselling.com)and we will be happy to discuss this with you!

• Individual therapy sessions are 50-minutes long. • Couples' therapy sessions are 60-minutes long.

No. Currently Contigo Counselling provides virtual sessions through a secure software called JaneApp. Once you have selected your appointment, you will receive an email within 24 hours of your session with a secure link to access the session. You will also be prompted to fill out the consent form and place your payment information on file. *Please note that a client consent form needs to be filled out and returned before you receive the link for your first session*

Contigo Counselling offers free, confidential 30-minute consultations to meet with our therapist. This conversation will allow you to meet virtually and decide if you would like to schedule your first session. Free Consultation https://www.wix.app/bookings/1158e750-6c1d-4910-a72d-1c7e04368a7a/service/684aef6d-3daf-4530-bba9-542e72ac6427/details?d=https://www.contigocounselling.com/service-page/free-consultation-1

Life happens and we understand. If you would like to cancel your session please provide 24 hour minimum notice. You do not have to say the reason for cancellation and we are happy to either cancel or reschedule your appointment.

Any cancellations within 24 hours will be considered no-shows and are subject to the no-show fee. This fee is equivalent to the charge for your session. Therefore, if you have an individual session booked, you will be charged $200CAD and if you have a couples session booked, you will be charged $350CAD. *Please email info@contigocounselling.com (info@contigocounselling.com)for any questions or concerns*